RISK-EOS

Objectives

What is Risk-EOS

The Risk-EOS service portfolio, is dedicated to support the management of Flash Floods, Plain Floods and Forest fires throughout all phases of the risk management process.

These services are primarily dedicated to the Institutions at local, regional and national level:

land planning services,

civil protection and rescue services,

forestry management services,

environmental agencies,

local communities.

They have been defined during the first stage of Risk-EOS (2003-2004), and selected on the basis of priorities expressed by a "core users" spread throughout Europe (France, Germany, Italy, Spain, Sweden)

The objective for Risk-EOS stage 2 (2005-2008) is to extend this service portfolio - with additional services - to new users and European regions.

A user driven approach

The Risk-EOS Service Network is managed in full cooperation with the Users community. End-users are federated by the User Executive Body, which is in charge of driving the services improvement, based on systematic users feedbacks collection process, organized every year.

The Risk-EOS Steering Committee gathers representatives of seven National Civil Protection Services in Europe, and the European Civil Protection Unit, which is in charge of providing high-level recommendations and guidelines for the management of the services network.

A portfolio of services already widely deployed in Europe

The Risk-EOS services are already delivered to a large number of users, at this stage 21 Service Level Agreement (SLA) have been defined with regional users organisations spread in Bulgaria, France, Germany, Italy, Spain, Slovakia and Sweden .Moreover, Risk-EOS also serves the full community of European Risk Management Actors via its involvment in Rapid Mapping operations.

Each Service activity is therefore driven by a Service Level Agreement, which has been placed between the concerned users and Risk-EOS Service Providers and speciifies the terms and conditions of service delivery and products qualifiication.

This SLA structure permits a regional approach following the users community organisation while ensuring standard GMES Services.