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Service Level Agreement

 

PURPOSE

 

Each service delivery is based on an annual Service Level Agreement (SLA), signed by a user representative or Main User and a service provider or Main Service Provider.

 

The Main User is the representative of all users he federates. The Main Service Provider is the interface between the Service Provider who operated a service chain to deliver the product and the Main User. In many cases the Main Service Provider is also the Service Provider. In some cases the products are delivered by the Service Provider to the Main Service Provider who delivers and packages them before delivery to the Main User.

 

Main purpose of the SLA is to define a bi-partite relationship

 

 

CONTENT

 

The Service Level Agreements defines in particular the following points:

 

The delivery plan: that is the

products type,

the delivery date to the users,

geographical coverage.

 

The Main Service Provider and Service Provider commitments:

Deliver the product in compliance with its technical specification (resolution, accuracy,…),

Deliver the product on-time. Aim is to provide the products to the users in compliance with their operational needs and allow the users to exploit the product. For instance it is expected that some products are delivered to the civil protection before the fire season starts,

Deliver the products according to the delivery mode defined with the Main User: type and media (FTP, DVD,…) and product format.

 

The Main User and users commitments:

Provide a feedback to the Main Service Provider on the delivered products. This feedback can be collected with a questionnaire or by emails in particular for the Rapid Mapping Service operated for the CHARTER. This feedback is used to produce the Service Utility Report [U7],

Provide support to the Main Service Provider for the technical or operational validation. It means in particular providing reference data like ground surveys, aerial photographs which are used to perform an evaluation of the performance of the products delivered. Main user according to its interest can perform himself a technical evaluation of the delivered products and provide the results to the Main User.

Organise meetings with users to inform them about the existence of the RISK-EOS products and diffuse knowledge about added value of these products with regards their needs and operational mission,

When applicable, protect the Intellectual Property Rights (IPR) linked to the products. This is done by signing an engagement act, which defines the rules regarding IPRs.

When applicable, financial contribution to acquire the products, in particular for PHASES 2 and 3.

 

 

SERVICE LEVEL AGREEMENT – PHASE 3 – 2008

 

The table below provides description of all Service Level Agreements (SLAs) for PHASE 3 of RISK-EOS in 2008.

 

SLA MAIN SERVICE PROVIDER SERVICE TYPE SERVICE NAME Country REGION MAIN USER AREA COVERED Km2
1

ARPA

 FFEW FLASH FLOOD EARLY WARINING ITALY Piemonte Provincia di Torino Settore Protezione Civile 5 000
3 INSA

BSM

RfM

BURN SCAR MAPPING

 

REGIONAL FIRE MONITORING

SPAIN Junta de Castilla y Leon region Forest Regional Service belonging to Environmental Council of Junta de Castilla y Leon 94 147
5 INSA

BSM

RfM

BURN SCAR MAPPING

 

REGIONAL FIRE MONITORING

 SPAIN Andalucia region Distribution and Defence of Natural Resources Service belonging to the Environmental Council of the Junta de Andalucia 87 268
6 INSA

BSM

RfM

BURN SCAR MAPPING

 

REGIONAL FIRE MONITORING

 SPAIN Extremadura region Prevention and Extinction Regional Service belonging to the Rural Development Council of Junta de Extremadura 41 602
7 INFOTERRA Gmbh FRA FLOOD RISK ANALYSIS GERMANY Landkreis Verden Landkreis Verden, 15.03.2005 790
8 INFOTERRA Gmbh FRA FLOOD RISK ANALYSIS GERMANY Landkreis Osterholz Landkreis Osterholz, 14.03.2005 652
9 INFOTERRA Gmbh FRA FLOOD RISK ANALYSIS GERMANY Landkreis Nienburg Landkreis Nienburg, 15.03.2005 1 400
10 INFOTERRA Gmbh FRA FLOOD RISK ANALYSIS GERMANY Landkreis Diepholz Landkreis Diepholz, 14.03.2005 1 990
11 INFOTERRA Gmbh FRA FLOOD RISK ANALYSIS GERMANY Landkreis Cuxhaven Landkreis Cuxhaven,16.03.2005 2 100
12.1 INFOTERRA France AM ASSET MAPPING FRANCE South Defense Zone SDIS Aude 3 600
12.2 INFOTERRA France AM ASSET MAPPING FRANCE South Defense Zone SDIS Vaucluse 3 600
12.4 INFOTERRA France BSM BURN SCAR MAPPING FRANCE South Defense Zone DDAF 2B 4 340
12.5 INFOTERRA France BSM BURN SCAR MAPPING FRANCE South Defense Zone TBD 8 000
13 INFOTERRA France AM ASSET MAPPING FRANCE South West Defense Zone EMZ South West Zone & GIP ATGeRI 1 500
13 INFOTERRA France RM RAPID MAPPING FRANCE South West Defense Zone EMZ South West and GIP ATGERI

2 maps of

6 600 km² = 7 200 km²

14 METRIA FRA FLOOD RISK ANALYSIS SWEDEN Kristianstad municipality and river Helge SRSA 12 000
14 METRIA RM RAPID MAPPING SWEDEN Sundsvall municipality SRSA 3 600
15 METEO France International FFEW FLASH FLOOD EARLY WARINING FRANCE French South Defense Zone EMZ Sud (SDIS 06, SDIS13, SDIS83 & SPC Aix en Provence) 15 405
16 SERTIT RM RAPID MAPPING FRANCE French East Defense Zone Prefecture of East Defence Zone

3 maps of

3 600 km² = 10 800 km²

18 TELESPAZIO BSM BURN SCAR MAPPING ITALY Sicilia region Civil Protection Department 25 833
20 TELESPAZIO RM ASSET MAPPING ITALY Italy mainland Civil Protection Department

1 map of

3 600
 
21

DLR &

SERTIT

 RM RAPID MAPPING EUROPE and MEDITERRANEAN BASSIN Europe & Mediteranean region MIC, German Civil Protection, French Civil Protection  
22

Eurosense

 FRA FLOOD RISK ANALYSIS BULGARIA Maritsa Catchment Ministry of Regional Development and Public Works 6 420
23

TELESPAZIO

 RfM REGIONAL FIRE MONITORING ITALY Sardinia Region Forest Fire Management authorities for the Italian region of Sardinia 24 090
24

Critical Software

BSM BURN SCAR MAPPING Portugal (Mainland) Portugal (Mainland) DGRF 92 000
24

Critical Software

ABSM AUTOMATIC BURN SCAR MAPPING Portugal (Mainland) Portugal (Mainland) DGRF 92 000
25

Critical Software

BSM BURN SCAR MAPPING Portugal (Mainland) Portugal (Mainland) Aliança Florestal 92 000
25

Critical Software

ABSM AUTOMATIC BURN SCAR MAPPING Portugal (Mainland) Portugal (Mainland) Aliança Florestal 92 000
26

Instituto Nacional de Meteorologia (INM)/GMV support

FFEW FLASH FLOOD EARLY WARNING SPAIN Juncar region Confederacion Hidrografica del Jucar (CHJ) 43 000
27

LuxSpace

 FRA FLOOD RISK ANALYSIS LUXEMBOURG LUXEMBOURG Luxembourg Water Management Administration 200
27

LuxSpace

 AM ASSET MAPPING LUXEMBOURG LUXEMBOURG Luxembourg Water Management Administration 400
27

LuxSpace

 RM RAPID MAPPING LUXEMBOURG LUXEMBOURG Luxembourg Water Management Administration 1/2 map of 400
28

LuxSpace

 FRA FLOOD RISK ANALYSIS LUXEMBOURG LUXEMBOURG Luxembourg Civil Protection Administration 200
28

LuxSpace

 AM ASSET MAPPING LUXEMBOURG LUXEMBOURG Luxembourg Civil Protection Administration 400
28

LuxSpace

 RM RAPID MAPPING LUXEMBOURG LUXEMBOURG Luxembourg Civil Protection Administration 1/2 map of 400
               
29

NOA

 BSM BURN SCAR MAPPING GREECE Peloponese, Central Macedonia Hellenic Ministry of Agriculture - Directorate General of Forests and Natural Resources Development and Protection 120 000
30

NOA

 BSM BURN SCAR MAPPING GREECE Peloponese, Central Macedonia Hellenic Ministry of Agriculture, Forestry Research Institute, National Agriculture Research Foundation 120 000

 

 

SERVICE LEVEL AGREEMENT – PHASE 2 - 2007

 

The table below provides description of all Service Level Agreements (SLAs) for PHASE 2 of RISK-EOS in 2007.

 

SLA MAIN SERVICE PROVIDER SERVICE TYPE SERVICE NAME Country REGION MAIN USER AREA COVERED Km2
1

ARPA

 FFEW FLASH FLOOD EARLY WARINING ITALY Piemonte Provincia di Torino Settore Protezione Civile 5 000
2

EUROSENSE

 FRA FLOOD RISK ANALYSIS SLOVAKIA Danube Island, Zitny Ostrov Slovak Water Management enterprise (SWME) Catchment of Danube Basin 3 440
22

EUROSENSE

 AM ASSETS MAPPING BULGARIA Maritsa River catchment Bulgarian Environmental Executive Agency of the Ministry of Environment and Water 6 420
3 INSA

BSM

RfM

BURN SCAR MAPPING

 

REGIONAL FIRE MONITORING

SPAIN Junta de Castilla y Leon region Forest Regional Service belonging to Environmental Council of Junta de Castilla y Leon 94 147
5 INSA

BSM

RfM

BURN SCAR MAPPING

 

REGIONAL FIRE MONITORING

 SPAIN Andalucia region Distribution and Defence of Natural Resources Service belonging to the Environmental Council of the Junta de Andalucia 87 268
6 INSA

BSM

RfM

BURN SCAR MAPPING

 

REGIONAL FIRE MONITORING

 SPAIN Extremadura region Prevention and Extinction Regional Service belonging to the Rural Development Council of Junta de Extremadura 41 602
7 INFOTERRA Gmbh FRA FLOOD RISK ANALYSIS GERMANY Landkreis Verden Landkreis Verden, 15.03.2005 790
8 INFOTERRA Gmbh FRA FLOOD RISK ANALYSIS GERMANY Landkreis Osterholz Landkreis Osterholz, 14.03.2005 652
9 INFOTERRA Gmbh FRA FLOOD RISK ANALYSIS GERMANY Landkreis Nienburg Landkreis Nienburg, 15.03.2005 1 400
10 INFOTERRA Gmbh FRA FLOOD RISK ANALYSIS GERMANY Landkreis Diepholz Landkreis Diepholz, 14.03.2005 1 990
11 INFOTERRA Gmbh FRA FLOOD RISK ANALYSIS GERMANY Landkreis Cuxhaven Landkreis Cuxhaven,16.03.2005 2 100
12 INFOTERRA France AM ASSET MAPPING FRANCE South Defense Zone SDIS Aude & SDIS Vaucluse 7 200
12 INFOTERRA France BSM BURN SCAR MAPPING FRANCE South Defense Zone DDAF Haute Corse & DDAF Corse du Sud 8 880
13 INFOTERRA France AM ASSET MAPPING FRANCE South West Defense Zone EMZ South West and GIP ATGERI 5 904
13 INFOTERRA France BSM BURN SCAR MAPPING FRANCE South West Defense Zone EMZ South West and GIP ATGERI 19 243
13 INFOTERRA France RM RAPID MAPPING FRANCE South West Defense Zone EMZ South West and GIP ATGERI

2 maps of

6 600 km² = 7 200 km²

14 METRIA FRA FLOOD RISK ANALYSIS SWEDEN Kristianstad municipality and river Helge SRSA 12 000
14 METRIA RM RAPID MAPPING SWEDEN Main land SRSA 3 600
15 METEO France International FFEW FLASH FLOOD EARLY WARINING FRANCE French South Defense Zone EMZ Sud (SDIS 06, SDIS13, SDIS83 & SPC Aix en Provence) 15 405
16 SERTIT AM ASSET MAPPING FRANCE French East Defense Zone Prefecture of East Defence Zone 7 200
16 SERTIT RM RAPID MAPPING FRANCE French East Defense Zone Prefecture of East Defence Zone

3 maps of

3 600 km² = 10 800 km²

16 SERTIT FRA FLOOD RISK ANALYSIS FRANCE French East Defense Zone Prefecture of East Defence Zone

3 maps of

3 600 km² = 10 800 km²
17 TELESPAZIO BSM BURN SCAR MAPPING ITALY Basilicata region Department for Environment, Territory and Sustainability Policies 10 073
18 TELESPAZIO BSM BURN SCAR MAPPING ITALY Sicilia region Civil Protection Department 25 833
19 TELESPAZIO BSM BURN SCAR MAPPING ITALY Sardegna Forestry Corp of Sardegna 24 090
20 TELESPAZIO AM ASSET MAPPING ITALY Savona province Forestry Corp (to be confirmed) 3 600
23 TELESPAZIO RfM Regional Fire Monitoring ITALY Sardegna Region Forest Fire Management authorities for the Italian region of Sardinia 24 090
 
21

DLR &

SERTIT

 RM RAPID MAPPING EUROPE and MEDITERRANEAN BASSIN Europe & Mediteranean region MIC, German Civil Protection, French Civil Protection  
24

Critical Software

BSM BURN SCAR MAPPING Portugal (Mainland) Portugal (Mainland) DGRF 92 000
24

Critical Software

ABSM AUTOMATIC BURN SCAR MAPPING Portugal (Mainland) Portugal (Mainland) DGRF 92 000
25

Critical Software

BSM BURN SCAR MAPPING Portugal (Mainland) Portugal (Mainland) Aliança Florestal 92 000
25

Critical Software

ABSM AUTOMATIC BURN SCAR MAPPING Portugal (Mainland) Portugal (Mainland) Aliança Florestal 92 000
26

GMV

 FFEW FLASH FLOOD EARLY WARNING Spain Jucar Basin Confederacion Hidrografica del Jucar (CHJ) 43 000
27

LuxSpace

 FRA FLOOD RISK ANALYSIS LUXEMBOURG LUXEMBOURG Luxembourg Water Management Administration 200
27

LuxSpace

 RM RAPID MAPPING LUXEMBOURG LUXEMBOURG Luxembourg Water Management Administration 1/2 map of 400
28

LuxSpace

 FRA FLOOD RISK ANALYSIS LUXEMBOURG LUXEMBOURG Luxembourg Civil Protection Administration 200
28

LuxSpace

 RM RAPID MAPPING LUXEMBOURG LUXEMBOURG Luxembourg Civil Protection Administration 1/2 map of 400
29

NOA-ISARS

 BSM BURN SCAR MAPPING GREECE Pelopponese, Central Macedonia Hellenic Ministry of Agriculture - Directorate General of Forests and Natural Resources Development and Protection 20 000
30

NOA-ISARS

 BSM BURN SCAR MAPPING GREECE Pelopponese, Central Macedonia Hellenic Ministry of Agriculture, Forestry Research Institute, National Agriculture Research Foundation 20 000

 

SERVICE LEVEL AGREEMENT – PHASE 1 - 2006

 

The table below provides description of all Service Level Agreements (SLAs) for PHASE 1 of RISK-EOS in 2006.

 

SLA MAIN SERVICE PROVIDER SERVICE TYPE SERVICE NAME Country REGION MAIN USER AREA COVERED Km2
1

ARPA

 FFEW FLASH FLOOD EARLY WARINING ITALY Piemonte Provincia di Torino Settore Protezione Civile 2 315
2

EUROSENSE

 AM ASSET MAPPING SLOVAKIA Danube Island, Zitny Ostrov Slovak Water Management enterprise (SWME) Catchment of Danube Basin 3 440
3 INSA BSM BURN SCAR MAPPING SPAIN Junta de Castilla y Leon region Forest Regional Service belonging to Environmental Council of Junta de Castilla y Leon 94 147
4 INSA BSM BURN SCAR MAPPING SPAIN Junta de Communidades de Castilla La Mancha (Guadalajara Province) Environmental Protection Regional Service belonging to Environmental Council of Junta de Castilla La Mancha 12 200
5 INSA BSM BURN SCAR MAPPING SPAIN Andalucia region Distribution and Defence of Natural Resources Service belonging to the Environmental Council of the Junta de Andalucia 87 268
6 INSA BSM BURN SCAR MAPPING SPAIN Extremadura region Prevention and Extinction Regional Service belonging to the Rural Development Council of Junta de Extremadura 41 602
7 INFOTERRA Gmbh FRA FLOOD RISK ANALYSIS GERMANY Landkreis Verden Landkreis Verden, 15.03.2005 390
8 INFOTERRA Gmbh FRA FLOOD RISK ANALYSIS GERMANY Landkreis Osterholz Landkreis Osterholz, 14.03.2005 325
9 INFOTERRA Gmbh FRA FLOOD RISK ANALYSIS GERMANY Landkreis Nienburg Landkreis Nienburg, 15.03.2005 700
10 INFOTERRA Gmbh FRA FLOOD RISK ANALYSIS GERMANY Landkreis Diepholz Landkreis Diepholz, 14.03.2005 1 000
11 INFOTERRA Gmbh FRA FLOOD RISK ANALYSIS GERMANY Landkreis Cuxhaven Landkreis Cuxhaven,16.03.2005 1 030
12 INFOTERRA France AM ASSET MAPPING FRANCE South Defense Zone DDSC, EMZ Sud 7 200
12 INFOTERRA France BSM BURN SCAR MAPPING FRANCE South Defense Zone DDSC,EMZ Sud 67 525
13 INFOTERRA France AM ASSET MAPPING FRANCE South West Defense Zone EMZ South West and GIP ATGERI 3 600
13 INFOTERRA France BSM BURN SCAR MAPPING FRANCE South West Defense Zone EMZ South West and GIP ATGERI 19 237
13 INFOTERRA France RM RAPID MAPPING FRANCE South West Defense Zone EMZ South West and GIP ATGERI 19 237
14 METRIA FRA FLOOD RISK ANALYSIS SWEDEN Kristianstad municipality and river Helge SRSA 3 600
14 METRIA RM RAPID MAPPING SWEDEN Main land SRSA 3 600
15 METEO France Internationale FFEW FLASH FLOOD EARLY WARINING FRANCE French South Defense Zone DDSC, EMZ Sud 15 405
16 SERTIT AM ASSET MAPPING FRANCE French East Defense Zone Prefecture of East Defence Zone 21 600
16 SERTIT RM RAPID MAPPING FRANCE French East Defense Zone Prefecture of East Defence Zone 9 maps planned, each map with an area of 60 km x 60 Km
16 SERTIT FRA FLOOD RISK ANALYSIS FRANCE French East Defense Zone Prefecture of East Defence Zone 3 maps planned, each map with an area of 60 Km x 60 Km
17 TELESPAZIO BSM BURN SCAR MAPPING ITALY Basilicata region Department for Environment, Territory and Sustainability Policies 10 073
18 TELESPAZIO BSM BURN SCAR MAPPING ITALY Sicilia region Civil Protection Department 25 833
19 TELESPAZIO BSM BURN SCAR MAPPING ITALY Sardegna Forestry Corp of Sardegna 24 090
20 TELESPAZIO AM ASSET MAPPING ITALY Savona province Forestry Corp (to be confirmed) 3 600
21

DLR,

SERTIT,

INFOTERRA France

 RM RAPID MAPPING EUROPE and MEDITERRANEAN BASSIN Europe & Mediteranean region MIC, German Civil Protection, French Civil Protection 12 maps planned for DLR and 15 maps planned for SERTIT for all 3 PHASES of RISK-EOS. Each map with an area of 60 km x 60 Km