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OVERVIEW

SERVICE CHAIN QUALIFICATION

 

To be « RISK-EOS » qualified a service chain has to perform the steps described below.

 

Compliance with Service Specification and qualification documentation,

Technical validation realisation,

Review and approbation of the documents provided,

Review of documents approved the Service Network coordination

 

The RISK-EOS service chain qualification is a one step qualification. It is not needed to perform each year a technical validation of a service chain except if the service chain evolves itself.

 

Normally if the service chain is applied in an unknown region, it is highly recommended to perform a technical validation of the service chain.

 

 

ACTORS	STEPS		OUTPUTS
Service Developer	Compliance with Service Specification and qualification documentation		[S3] Service Prospectus, [S5] Service Specification, [D2] Service Network Configuration, [C5] Validation protocol.
Service Developer	Performing the technical validation		[C6] Service Validation Report.
Infoterra F. Telespazio	Review and approbation of the document provided.		Review of [S3], [S5], [C5], [D2] compliance with Service Specification and qualification documentation   Review of [C6] document: comparison of results obtained with minimum performance expected for the Service   Production of a summary to the Independent Body
Independant Body- ESA	Review of documents approved by the Service Network coordination + summary		“RISK-EOS” qualification acceptance

 

 

 

The following illustration gives an overview of all steps performed by the actors during an operational campaign when the service provider operates with a non-qualified Service chain.

 

 

 

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SERVICE PROVIDER QUALIFICATION MAINTENANCE

 

To be RISK-EOS qualified a service provider or a Main service providers have to perform the following steps. These steps has to be perform each year and for each delivered products to the users.

 

 

Service Operation report [S6]		[S6] describes all the steps performed to derive the products (data procurement, area description,…) plus the Operational product validation. Service provider responsible for the production of [S6] document; Main service provider is responsible for performing the “Product operational validation”, methods and results are provided to the Service provider
Service Utility Report [U7]		[U7] collecting Users feedback
Review and approbation of the document provided.		Review of [S6], [U7],

 

 

 

The following illustration gives an overview of all steps performed by the actors during an operational campaign when the service provider operates with a Qualified Service chain.